Frequently Asked Questions
Q: How do you charge?
A: Per Window. But since every window is different, we will need to give you an estimate.We will gladly come and take a look at your house or business and give you a free estimate. Simply fill out the online request form, or call us at 214.662.1818 You will receive a quote within 24 hours - Guaranteed.
Q: Is there any thing I need to do before you come? Do I need to take down the blinds?
Nope. We will take care of it all for you. We can move any furniture that is in our way. And, in general, drapes and blinds do not need to be removed to clean the windows.
If there are any breakable items near the windows that you'd rather we didn't touch, by all means, remove them before we arrive.
Q: What if it rains?
A: If it is rainy or overcast on the day of our appointment, we will call to see what you would like to do.You may want to proceed despite the weather, or you may prefer to reschedule. Either is fine with us. We can work in light rain.
Q: Won't the rain wreck my clean windows?
As Grandma used to say, "It rains better on clean windows"
Dirty windows do seem to get dirtier when it rains because the rain disturbs the dust that has settled on them. Rain does not affect clean windows because they don't have dust on them. In fact, I offer a "rain-proof guarantee". If it rains within 3 days of your window cleaning, and you are unhappy with how your windows look after the rain -- we will return to fix any spots free of charge.
Q: How do you get the windows so clean?
Q: What do you use on the windows?
A: Glass Gleam uses top of the line window cleaning solutions. Inside we use a breakthrough formula that dries clear and eliminates spots, streaks and film. Outside we use a formula that helps cut grime, soot, bird and insect smear. Razor Blades are occasionally used to remove paint and stubborn spots. After squeegeeing, the edges of the windows are wiped with a cloth to remove the final traces of water.
Q: How do you clean the screens?
A: Screens are brushed clean. If they are particularly dirty, we will soap them up, and scrub and wipe them clean.
Q: Will you be careful of the rugs and curtains?
A: Of course. We will cover your floors where necessary. We care for your property as if it were our own.
Q: How often should I have my windows cleaned?
A: Many of our clients have their windows cleaned inside and out once or twice a year. Some, on a monthly basis.
Q: How do you clean the gutters?
A: We climb up and remove excess debris by hand and then we hose out the remainder.We make certain that all down spout are flowing freely and can alert you to any problems with your gutters or roof that we see while we are up there.
Q: How often should I have my gutters cleaned?
A: If you have mature trees around your house, your eaves should be cleaned at least once a year.
Q: Are your employees fully insured and bonded?
A: Yes, every employee is fully insured and bonded, including workers compensation. We also thoroughly train them in every aspect of our cleaning processes. This guarantees you that when Glass Gleam services your home or business, your job will be completed to perfection without you having to worry about anything.
Q: What forms of payment do you accept?
C: Credit Card (Visa, MasterCard, Discover, Amex)